Terms of Service

Effective date: July 2, 2026

These Terms of Service ("Terms") form a binding agreement between you and Vinren ("Vinren," "we," "us," or "our") and govern your access to and use of the Vinren website, applications, and related services (collectively, the "Service"). By creating an account, listing a property, submitting a rental application, making or receiving a payment, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility and Accounts

You must be at least 18 years old and able to form a binding contract to use the Service. You agree to provide accurate, current, and complete information and to keep it up to date. You are responsible for safeguarding your login credentials and for all activity under your account. Notify us immediately through our Contact page of any unauthorized use.

2. The Service and User Roles

The Service enables the listing and discovery of rental properties, rental applications, tenant screening, showings, maintenance coordination, and the facilitation of rent and deposit payments between renters and landlords. Users act in one or more roles:

• Renters browse listings, submit applications, request showings, submit maintenance requests, and pay rent and deposits.
• Landlords maintain a subscription, publish listings, set application and screening requirements, review applications, and receive rent and deposit payments.
• Property Managers are authorized by a landlord to manage listings, applications, and tenancies on the landlord's behalf.

Landlords are limited to a maximum of one property that is available for rent or rented at any given time, in addition to any properties that are not listed as available. Additional limits may be described during account setup and subscription signup.

3. Landlord Subscriptions

Access to landlord features requires an active paid subscription billed on a recurring monthly basis through Stripe. Subscription fees are charged in advance, are non-refundable except where required by law, and recur until canceled. Canceling a subscription deactivates the landlord account effective immediately: active listings are taken down and active tenancies are ended. No refund is issued for the remaining portion of a billing period. You may restart a subscription at any time, which incurs a new full monthly charge and starts the subscription over.

4. Payments; Vinren Does Not Hold Funds

All rent, deposit, and application-fee payments are processed by Stripe, Inc. using Stripe Connect. Landlords onboard as connected accounts, and charges are made as direct charges to the landlord's connected account so that funds flow directly from the renter to the landlord. Vinren does not receive, hold, escrow, or control these funds.

4.1 Fees

• Platform fee. Vinren collects a platform fee on facilitated rent and deposit transactions as an application fee on the underlying charge.
• Application fees. Rental applications require a non-refundable application fee, payable in full to Vinren, which may increase for each additional adult applicant. Application fees cover processing and screening costs and are non-refundable regardless of the application's outcome.
• Processing costs. Payment-processing costs charged by Stripe may be passed through to the renter (for example, as a card surcharge) or borne by the landlord (for example, on ACH bank payments), as disclosed at the time of payment.

4.2 Deposits, Refunds, and Chargebacks

Security-deposit handling, interest, and return are governed by the lease and by applicable landlord-tenant law; Vinren is not responsible for holding or returning deposits. Because funds settle directly to the landlord, any refund is initiated by the landlord (or manager) and processed through Stripe. Chargebacks, disputes, and reversals are handled through Stripe and are the responsibility of the landlord who received the funds. You authorize the charges you initiate and agree to the amounts disclosed before payment.

4.3 Autopay

Renters may optionally enroll in automatic recurring rent payments. When enabled, you authorize Stripe to charge your selected payment method on the recurring schedule until you disable autopay. If autopay is not enabled, you remain responsible for paying rent by each due date.

5. Tenant Screening

Landlords may require tenant screening as a condition of an application. Screening, which may include background, credit, and employment-verification checks, is performed by our screening partner, Checkr, Inc., or another consumer reporting agency. Vinren displays screening results to the landlord or manager to assist their decision and does not store the underlying screening report data.

You acknowledge and agree that:

• Screening requires your consent and is subject to the screening provider's own terms and privacy policy.
• Vinren is not a consumer reporting agency and does not make rental, credit, or employment decisions.
• Landlords and managers are solely responsible for their use of screening results and for complying with the Fair Credit Reporting Act ("FCRA"), applicable "ban-the-box," fair-housing, and state and local screening laws, including providing any required adverse-action notices.
• Disputes regarding the accuracy of screening data must be directed to the screening provider that furnished the report.

6. Listings and User Content

Landlords and managers are responsible for the accuracy, legality, and completeness of their listings and requirements, and for compliance with the Fair Housing Act and all applicable anti-discrimination, licensing, disclosure, and landlord-tenant laws. You retain ownership of content you submit (listings, photos, messages, documents) and grant Vinren a worldwide, non-exclusive, royalty-free license to host, store, reproduce, and display that content solely to operate and provide the Service. You represent that you have the rights necessary to submit such content.

7. Prohibited Conduct

• Violating any law or the rights of others, including fair-housing and consumer-protection laws.
• Providing false, misleading, or fraudulent information, listings, applications, or payments.
• Circumventing Vinren's fees or attempting to move transactions off-platform to evade them.
• Attempting to access accounts or data without authorization, or probing, scanning, or disrupting the Service or its security.
• Uploading malware, scraping the Service, or using it to harass, abuse, or harm others.

8. Third-Party Services

The Service relies on third parties, including Stripe (payments) and Checkr (screening). Your use of those features is also subject to the applicable third party's terms and privacy policy. Vinren is not responsible for the acts or omissions of third-party providers.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. Vinren does not provide legal, financial, tax, or real-estate brokerage advice, does not guarantee any tenancy, payment, listing, applicant, or screening result, and does not warrant that the Service will be uninterrupted or error-free.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VINREN AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUES, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE. VINREN'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO VINREN IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). Because Vinren does not hold rent or deposit funds, Vinren is not liable for the payment, non-payment, misapplication, or return of any rent or deposit between a renter and a landlord.

11. Indemnification

You agree to defend, indemnify, and hold harmless Vinren and its affiliates from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your content, your listings or applications, your payments, your screening decisions, or your violation of these Terms or applicable law.

12. Termination

You may stop using the Service at any time and may delete your account. We may suspend or terminate your access at any time, with or without notice, for any conduct that we reasonably believe violates these Terms or is harmful to other users, third parties, or Vinren. Sections that by their nature should survive termination (including payment obligations, disclaimers, limitations of liability, and indemnification) will survive.

13. Changes to the Service or Terms

We may modify the Service or these Terms from time to time. If we make material changes, we will update the effective date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

14. Governing Law and Venue

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Vinren currently operates in the State of Washington, and nothing in this section limits any non-waivable rights you may have under the landlord-tenant or consumer-protection laws of the jurisdiction in which the property is located. You agree that any dispute not otherwise subject to arbitration or small-claims resolution will be brought exclusively in the state or federal courts located in Delaware, and you consent to their jurisdiction and venue.

15. Contact

Questions about these Terms may be sent through our Contact page.